Consultancy

FINTEC offers a consultancy service to its resellers. By utilising the FINTEC professional services team, together we can ensure we offer the most suitable & competitive solution for an end-user’s requirements.

• Health Assessment - Gain accurate insight into existing technology estate
• Capacity Planning - Understand current and future storage, bandwidth and technology requirements
• Solution Design - Full solution design and architecture services

IT Infrastructure & Visibility

FINTEC offers resellers the opportunity to utilise our in-house skills to ensure all projects are implemented efficiently and quickly. Throughout our product range we have dedicated and certified team members who have the skills and equipment to work alongside you.

• OnSite Engineers - Skilled, experienced engineers ensure successful deployment of solutions
• Installation - installation of rack devices including cabling and testing
• Project Delivery - Co-ordinate, manage and deliver projects effectively
• Staging Services - Preparation of hardware devices with required software, upgrades and configurations

Managed Service & Support

FINTEC Support is a channel only support organisation. The FINTEC Support portal has been developed which offers the ability to end-users too to raise and interact with the FINTEC Support helpdesk if a direct support model has been proposed by their reseller.

Training & Enablement

• FINTEC Training provides technical and sales training for partners and end-users across Malaysia and SE Asia.
  
  
• Attending FINTEC training enables you to optimise your business opportunities through a thorough understanding of the markets and technologies. FINTEC’s training services work closely with the professional services and sales divisions of FINTEC to benefit customers beyond the classroom.
  
  
• Knowledge Transfer - Learn from the experts as they train your technical teams
• Workshops - Bespoke courses delivered in-house or on customers' site

Managed Services

• By delivering real time analysis and quarterly reports we are best positioned to advise on how to optimise traffic based on business priorities, carry out controlled changes when business needs demand, and provide vital forecasts based on existing and future system capacity.
  
  
• A cost effective and flexible service designed to protect your customers Riverbed investment by proactively monitoring and alerting them to any degradation in services, whilst providing recommendations that ensure consistent optimum performance.
  
  
• Frequent checks on current policies and configurations

Service Delivery Management

FINTEC will always improve customer operation with better performance manager. We provides services that are relevant, reliable and consistent in order to achieve customer's IT Operational and Technology mission and vision. We always deliver to our customer with visibility and high-quality support improves the customer's experience.

• Business & Technical Consultancy
• Resident Engineer Onsite
• Network Forensic, Problem Diagnostic
• Professional Services
• Network and Application Performance Management
• End User Experience Enhancement
• Support and Maintenance